Last updated: August 2026
At Caviar Empire, we take great care to ensure that your caviar arrives fresh, secure and ready to enjoy.
Because caviar is a temperature-sensitive perishable product, orders are carefully packaged and shipped using appropriate temperature-controlled packaging and delivery methods.
1. Shipping Locations
Caviar Empire currently offers shipping to selected locations.
Shipping availability may vary depending on the destination, product availability, weather conditions and applicable shipping restrictions.
Available shipping options and charges will be displayed during checkout where applicable.
2. United States Delivery
Our standard U.S. delivery service is designed to provide delivery within approximately 48 hours / 2–3 days, depending on the destination and order processing time.
Orders placed after applicable daily cut-off times, on weekends or around holidays may require additional processing time.
Important: Delivery estimates are estimates and are not guaranteed unless a specific guaranteed service is expressly offered at checkout.
The FTC requires online sellers to have a reasonable basis for advertised shipping times and provides requirements for handling unexpected shipping delays.
3. Order Processing
Orders are generally processed during our normal business days.
Processing times may vary based on:
- Order volume
- Product availability
- Delivery destination
- Holidays
- Weather
- Carrier conditions
If we anticipate a significant delay beyond the shipping timeframe communicated at the time of purchase, we will contact you.
4. Perishable Products
Caviar is a perishable food product.
For this reason:
- Please ensure someone is available to receive your delivery.
- Orders should be refrigerated promptly after delivery.
- Do not leave a package unattended outdoors or in direct sunlight.
- We are not responsible for deterioration caused by a customer failing to receive or properly refrigerate an order after delivery.
5. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply.
6. Weather and Delivery Delays
Extreme weather and circumstances outside our control may occasionally affect delivery.
When necessary, we may delay shipment to protect the quality and safety of the product.
7. Damaged or Incorrect Orders
If your order arrives damaged, appears compromised, or you receive an incorrect product, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photographs of the package and product where applicable
Contact:
8. Shipping Charges
Applicable shipping charges will be displayed during checkout before the order is completed.
