Last updated: August 2026
Caviar Empire is committed to providing exceptional products and service.
Because our products are perishable food items, we generally cannot accept returns of caviar once an order has been delivered.
This policy does not limit any rights that cannot legally be excluded under applicable law.
1. Perishable Products
For health, safety and quality reasons, opened or delivered caviar cannot generally be returned for resale.
Accordingly, customers should inspect their delivery promptly upon arrival.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, spoiled, or materially different from what you ordered, please contact us promptly.
Please provide:
- Order number
- Description of the issue
- Photographs of the package
- Photographs of the product, where appropriate
Our team will review the situation and determine the appropriate resolution.
Depending on the circumstances, we may offer:
- Replacement
- Refund
- Store credit
- Another appropriate resolution
3. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
Because orders for perishable products may be prepared for shipment shortly after purchase, cancellation may not be possible once an order has entered fulfillment or shipment.
4. Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank or payment provider.
WooCommerce supports refunds through the order-management system, including automatic refunds where the payment gateway supports them.
5. Orders We Cannot Fulfill
If we are unable to fulfill an order within the applicable shipping timeframe, we may contact you regarding the delay or cancellation.
Where a refund is required, it will be processed in accordance with applicable law. U.S. online-order rules, for example, require sellers to address material shipping delays and provide cancellation/refund options in applicable circumstances.
6. Non-Refundable Situations
Unless otherwise required by applicable law, refunds may not be available where:
- The customer provides an incorrect delivery address
- The customer is unavailable to receive the delivery
- The product is improperly stored after delivery
- The product has been opened or consumed
- A delivery is refused without an eligible reason
7. Contact Us
For refund or order-related questions:
Caviar Empire Ltd.
Email: support@caviarempire.com
